Business Analyst - QA Analytics


Job Description

  • Gathering and Analyzing data in support of business cases, proposed projects and business requirements
  • Must be able to work independently in a time critical environment and as a part of team on special and ongoing projects
  • Provide business intelligence/reporting that assists the team in generating optimal performance
  • Tabulation and processing of monthly performance based incentives of Operations and support functions
  • Identifying gaps in information, processes and agents training
  • Provide insight into the correlation between evaluation criteria and quality results to recommend changes necessary for continued agents development
  • Manage monitoring database, including reporting on trends, agents, teams, centers as it relates to quality monitoring both voice and non-voice interaction

Job Specification

  • Good communication skills in English/Urdu language
  • Effective listening skills
  • Command over MS Office/ specifically Excel

Additional Information

  • 01

    Number of Vacancies
  • 09

    Working Hours
  • Not Specified

    Required Maximum Age
  • Karachi

  • Not Specified

    Job Shift

Please contact us if you need any information or assistance regarding the recruitment process.

  • Medical Insurance
  • Permanent Employment Status
  • PF & Overtime provided
  • Internal Job Posting
  • Annual Leaves
  • Leaves Encashment
  • Referral Bonus