Customer Support Specialist - Domestic

islamabad

Catering Inbound / Outbound calls

Job Description

  • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
  • Follow up to ensure that appropriate actions were taken on customers’ requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.

Job Specification

  • Proficient with MS Office particularly MS Excel (Spreadsheet)
  • Possess Knowledge of Call Centre Operations
  • Must be flexible to work in shifts
  • Excellent communication skills

Required Qualification:

  • Bachelor’s degree holder

Additional Information

  • 100

    Number of Vacancies
  • 09

    Working Hours
  • 30

    Required Maximum Age
  • Islamabad

    Location
  • On Rotation

    Job Shift

Please contact us if you need any information or assistance regarding the recruitment process.

Perks
  • Medical Insurance
  • Permanent Employment Status
  • PF & Overtime provided
  • Internal Job Posting
  • Annual Leaves
  • Leaves Encashment
  • Referral Bonus