floc Domestic Operations Supervisor – ibex. Pakistan

Domestic Operations Supervisor

lahore

Job Description:

  • To communicate the company’s vision, purpose, core values to the grass root level employees
  • To implement the policies of Virtual World Technology in his / her respective team
  • To be able to handle employee concerns and provide conflict resolution. To address all employees’ grievances.
  • To ensure that highest level of quality customer care is delivered based on pre-defined quality benchmarks.
  • To have adequate product knowledge for onward transmission to the consumer to achieve maximum customer satisfaction.
  • To have knowledge regarding efficient usage of software for data entry and/or searching.
  • To motivate the employees in order to meet all targets and create healthy competitive environment through recognition, guidance and incentive programs.
  • Skilled at client management, account management and support team management.
  • Product knowledge and FAQs.
    Case Handling
    Call backs
    Escalations
    Forwarding
    Reporting / Data Logging

Job Specification

  • Good communication
  • Excellent management and leadership skills
  • Analytical – ability to examine problems effectively and evaluate alternate solutions
  • Teamwork, discipline, and time management
  • Proficient in MS Office

Qualification

  • Bachelor’s degree in related area/or equivalent experience/training
  • Customer Services background will be preferred

Additional Information

  • 01

    Number of Vacancies
  • 09

    Working Hours
  • Not Specified

    Required Maximum Age
  • Lahore

    Location
  • Rotatory

    Job Shift

Please contact us if you need any information or assistance regarding the recruitment process.

Perks
  • Medical Insurance
  • Permanent Employment Status
  • PF & Overtime provided
  • Internal Job Posting
  • Annual Leaves
  • Leaves Encashment
  • Referral Bonus