floc Quality Assurance Advisor – International – ibex. Pakistan

Quality Assurance Advisor - International

karachi

Job Description

  • Client Coordination
  • Transaction Monitoring – Calls Evaluations
  • Provide Trending Reports
  • Calibration Facilitation
  • Calls Listening Sessions
  • Provide specific feedbacks via post-monitoring annotations
  • Auditing of transactions performed by OPS team
  • Health Checks on new Processes
  • Monitor & score strategic yet random customer transactions
  • Participate in calibration
  • Call Listening Sessions
  • Reporting

Minimum Qualification

  • Graduation

Skills & Abilities

  • Excellent Communication Skills
  • Experienced candidates will be given preference
  • Call Center experience preferred

Additional Information

  • 03

    Number of Vacancies
  • 09

    Working Hours
  • Not Specified

    Required Maximum Age
  • Karachi

    Location
  • N/A

    Job Shift

Please contact us if you need any information or assistance regarding the recruitment process.

Perks
  • Medical Insurance
  • Permanent Employment Status
  • PF & Overtime provided
  • Internal Job Posting
  • Annual Leaves
  • Leaves Encashment
  • Referral Bonus