Reporting Executive

lahore

Job Description

  • Gathering and Analyzing data in support of business cases, proposed projects and business requirements.
  • Provide business intelligence/reporting that assists the team in generating optimal performance.
  • Identifying gaps in information, processes and agents training.
  • Provide insight into the correlation between evaluation criteria and quality results to recommend changes necessary for continued agents’ development.
  • Manage monitoring database, including reporting on trends, agents, teams, centers as it relates to quality monitoring both voice and non-voice interaction.

Job Specification

  • Good Communication Skills in Urdu & English Languages
  • Good Analytical Skills
  • Effective Listening skills
  • Command over MS Office/ specifically Excel is mandatory
  • Must be open to Feedback

Qualification

  • Graduation or above

Additional Information

  • 01

    Number of Vacancies
  • 09

    Working Hours
  • Not Specified

    Required Maximum Age
  • Lahore

    Location
  • Not Specified

    Job Shift

Please contact us if you need any information or assistance regarding the recruitment process.

Perks
  • Medical Insurance
  • Permanent Employment Status
  • PF & Overtime provided
  • Internal Job Posting
  • Annual Leaves
  • Leaves Encashment
  • Referral Bonus